Are CharElle Designs products machine washable?
We recommend that you hand wash all products in cold water and hang/lay flat to dry.
How can I pay for my order?
We accept Visa, Master Card, American Express and Discovery. Credit card payments are processed through PayPal. You do not have to be registered with PayPal in order to make a payment by credit card. If you would like to pay by credit card, please, choose PayPal as a payment option and follow the instructions. If you are registered with PayPal, you can pay using PayPal Express checkout.
Is there taxes on my purchase?
Yes. All provincial tax rules apply and all tax rates are set according to the shipping destination.
How is shipping calculated?
We ship our products with Canada Post. Shipping rates are based on the origin, destination, weight and dimensions of your item and the options you choose.
When will my order be shipped?
We usually dispatch your item(s) within 2-3 business days of placing your order. However, some of our items are made-to-order; we carry a low stock so please be aware that at times of particularly high demand, your piece could take up to 7-10 days to be dispatched.
For our gown collection, please allow 6-8 weeks for dispatch as we do not carry stock in these items. If you require a rush order please contact us at charelledesigns@gmail.com so we can better assist you.
For our gown collection, please allow 6-8 weeks for dispatch as we do not carry stock in these items. If you require a rush order please contact us at charelledesigns@gmail.com so we can better assist you.
Does CharElle Designs accept returns or exchanges?
If for any reason you are not satisfied with your purchases please contact us within 7 days of receipt for an exchange or a store credit. CharElle Designs does not issue refunds. The items you return must be in new and unused condition with all the original packaging and (if applicable) product tags or accessories still attached. CharElle Designs is not responsible for the return shipping cost. New and unused means that there are no marks or signs or wear on the items. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Will any of my personal information be shared?
All credit card payments on CharElle Designs website are handled at PayPal through their secure website. We do not store nor process any of your credit card or other financial data. We respect your privacy rights and will not sell or rent any of your information to other companies. Ensuring the privacy and security of your personal information is very important to us.