Terms & Conditions
Products
Due to the handmade nature of all our items and made-to-order production, the website images are examples of the finished product. The color and design of the apparel or accessory may vary from the image presented. We make every effort to ensure colors appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers and the fact that many of the products are produced from natural (cotton) or knit material, we cannot guarantee exact color depiction. Care is taken to ensure measurements and descriptions are accurate, however as the items are handmade, variations will occur. Length measurements are approximate and vary according to the size of the item.
Prices
We reserve the right to change prices without notice. Prices shown on this site are subject to change at anytime.
Payments
We accept Visa, Master Card, American Express and Discovery. Credit card payments are processed through PayPal. You do not have to be registered with PayPal in order to make a payment by credit card. If you would like to pay by credit card, please, choose PayPal as a payment option and follow the instructions. If you are registered with PayPal, you can pay using PayPal Express checkout.
Shipping & Delivery
We ship our products with Canada Post. Shipping rates are based on the origin, destination, weight and dimensions of your item and the options you choose.
We usually dispatch your item(s) within 2-3 business days of placing your order. However, some of our items are made-to-order; we carry low stock so please be aware that at times of particularly high demand, your item could take up to 10-12 days to be dispatched.
If the items supplied by us are damaged during transit or delivery, we will not be liable to you for any indirect or consequential loss, damage or expenses. We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control, including without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, riot, fire, explosion or accident.
We usually dispatch your item(s) within 2-3 business days of placing your order. However, some of our items are made-to-order; we carry low stock so please be aware that at times of particularly high demand, your item could take up to 10-12 days to be dispatched.
If the items supplied by us are damaged during transit or delivery, we will not be liable to you for any indirect or consequential loss, damage or expenses. We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control, including without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, riot, fire, explosion or accident.
Return/Exchange Policy
We strive to create a quality product and we really want you to be happy with your purchase, so if for any reason you are not satisfied with your purchases please contact us within 7 days of receipt for an exchange or store credit. CharElle Designs does not issue refunds. The items you return must be in new and unused condition with all the original packaging and (if applicable) product tags or accessories still attached. CharElle Designs is not responsible for return shipping costs. New and unused means that there are no marks or signs or wear on the items.We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
Privacy Policy
All credit card payments on CharElle Designs website are handled at PayPal through their secure website. We do not store nor process any of your credit card or other financial data. We respect your privacy rights and will not sell or rent any of your information to other companies. Ensuring the privacy and security of your personal information is very important to us.
Agreement
All Copyright, database rights, trademarks, and any other intellectual property rights in and to the content on this website, such as website design, text, graphics, images, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material on this Website is the sole property of CharElle Designs or their applicable licensor. Any use (including copying, reproduction, duplication, transmission or display of content of this website without the express written permission from CharElle Designs) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
By ordering any of our Products, you agree to be bound by these terms and conditions.
By ordering any of our Products, you agree to be bound by these terms and conditions.